October Third Thursday: Innovating Resident Services: Tech-Driven Solutions for Reducing Costs & Risk and Increasing Impact
4:00 PM - 5:00 PM Eastern
Innovating Resident Services: Tech-Driven Solutions for Reducing Costs & Risk and Increasing Impact
As the affordable housing sector evolves, innovative approaches to resident services are emerging that leverage technology to deliver more effective, accessible, and cost-efficient support. This session examines how digital platforms and apps are transforming traditional service delivery models, enabling 24/7 access to resources without requiring on-site staff presence during limited hours.
The session will feature Viva Benefits, a firm pioneering technology-driven resident services, alongside Comunidad Partners, an affordable housing provider with direct experience implementing these innovative solutions. Together, they will share practical insights on deployment, resident outcomes, and operational implications.
Key discussion points:
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Innovation in Practice: Real-world implementation of app-based resident services and the shift from traditional staffing models to always-accessible digital platforms
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Cost Efficiency: How technology (telehealth, digital benefits platforms, fintech tools) lowers per-resident delivery costs while expanding reach.
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Impact Measurement: Frameworks investors can use to quantify service outcomes in ways that align with CRA, ESG, and institutional reporting standards.
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Future Applications: How service innovation could shape LIHTC property performance and investor expectations over the next 10 years.